Terms of Service

StenBros Toys – Kirkland, Washington

Last Updated: October 28, 2026

1. Overview

Welcome to StenBros Toys! By accessing our website or purchasing products from our online store, you agree to these Terms of Service.

StenBros Toys sells trading cards, collectible toys, comics, video games, and related merchandise. Our online store is powered by Shopify.

We reserve the right to update these terms at any time by posting revisions on our website.

2. Products and Availability

We make every effort to accurately describe our products, including pricing, condition, availability, and photographs.

All products are subject to availability. We reserve the right to limit quantities or cancel orders when products are unavailable, incorrectly priced, or affected by listing errors. If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

Collectible products may fluctuate in market value. StenBros Toys does not guarantee future values, investment returns, or appreciation.

3. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Applicable taxes and shipping charges are calculated at checkout.

Payment must be successfully processed before orders are fulfilled.

We reserve the right to correct pricing errors and cancel affected orders, subject to applicable law.

4. Trading Card Sales – Final Sale

All trading card sales are final, except where a remedy is required by applicable law.

This includes Pokémon, Magic: The Gathering, and other trading card products, such as:

• Booster packs, booster boxes, and bundles

• Elite Trainer Boxes

• Collector products

• Preconstructed decks

• Individual trading cards

• Sealed trading card merchandise

We do not accept returns, refunds, or exchanges for buyer's remorse, market price fluctuations, or unwanted purchases.

Opened trading card products cannot be returned for change of mind.

If an order arrives damaged, defective, or incorrect, customers should contact us promptly so we can review the issue and provide any remedy required by applicable law.

5. Shipping and Delivery

Orders are generally processed and shipped within 2–3 business days after payment is received.

Business days are Monday through Friday, excluding major holidays.

Shipping costs are calculated at checkout. Delivery times depend on the carrier, destination, and shipping method.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

Our separate Shipping Policy provides additional information.

6. Free In-Store Pickup

StenBros Toys offers free in-store pickup at our Kirkland, Washington retail location.

Customers must wait until they receive a notification that their order is ready before arriving for pickup.

Pickup Hours: Tuesday–Saturday, 12 PM–5 PM.

Customers may be asked to provide their order confirmation and identification when collecting an order.

7. Product Condition and Collectibles

Product condition is described to the best of our ability.

Vintage toys, comics, video games, and collectibles may show age-related wear or manufacturing variations, as disclosed in their listings.

Unless explicitly stated otherwise, products are not guaranteed to receive any particular grade from a third-party grading company.

For factory-sealed products, we cannot guarantee the specific contents, card pulls, or collectible value of randomized packages.

8. Order Cancellations

Customers should contact StenBros Toys as soon as possible if they need to request an order cancellation.

Cancellation requests are not guaranteed once an order has entered processing or shipping.

Any cancellation, refund, or other remedy will be handled in accordance with our published policies and applicable law.

9. Website Use

Customers agree not to use our website for fraudulent, unlawful, or abusive activities.

We reserve the right to refuse or cancel orders reasonably suspected of fraud, unauthorized payment activity, or violations of these Terms, subject to applicable law.

10. Intellectual Property

Website content, including original photographs, written descriptions, graphics, and StenBros Toys branding, is owned by StenBros Toys or used with permission, except where otherwise indicated.

Pokémon, Magic: The Gathering, and other third-party trademarks belong to their respective owners.

StenBros Toys is an independent retailer and is not affiliated with or endorsed by those trademark owners unless expressly stated.

11. Limitation of Liability

To the maximum extent permitted by applicable law, StenBros Toys is not responsible for indirect, incidental, or consequential damages arising from website use or product purchases.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

12. Privacy

Customer information is handled according to our separate Privacy Policy.

Payments and certain store functions are processed through Shopify and applicable third-party service providers.

13. Governing Law

These Terms are governed by the laws of the State of Washington, United States, subject to applicable consumer protection laws.

14. Contact Information

For questions regarding these Terms of Service, please contact:

StenBros Toys
Kirkland, Washington
Email: Jeff@stenbrostoys.com
Phone: (425) 285-9601
Website: www.stenbrostoys.com

Thank you for shopping with StenBros Toys!